"Error opening installation log file" message
Symptoms
- When attempting to uninstall or update an application such as StoreTender Pro, StoreTender Back Office, etc. you receive the following error:
- "Error opening installation log file. Verify that the specified location exists and is writable."
- (Windows 7) Error may also show as "Error opening installation log file. Verify that the specified log file location exists and that you can write to it."
Environment
- Any Software Platform or Application
Cause
- This is typically caused by when a computer has Windows Installer Logging enabled but the installer cannot access, locate or properly write the uninstall information.
- Please reference the following Microsoft Article for more information: http://support.microsoft.com/kb/2564571.
Resolution
Stop and restart the Explorer.exe from Task Manager Process Tab. You will need a keyboard and mouse to perform these steps.
- Hit CTRL-ALT-DEL to launch Task Manager or right-click Desktop Task Bar and choose Start Task Manager.
- Click Processes Tab.
- Locate and select the explorer.exe, click End Process.
- You may need to select "Show Processes from all users".
- Click End Process to the prompt.
- Your Desktop Icons and Desktop Bar will disappear.
- Hit CTRL-ALT-DEL to launch Task Manager again.
- Click File -> New Task (Run...).
- Type explorer.exe and click Ok.
- Your Desktop Task bar and Icons should appear again.
- The error should now be cleared.
